Customers Meet the Hive

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United States Personal Chef Association Membership: 800

Our members now have a single sign on through our website to manage their member profiles which we have enhanced through Membee. It replaced a cumbersome 3-site multiple sign on process that still required staff to change a members profile.

Staff is now engaged with member needs rather than acting as a secretary. Most important, the image this portrays for the association is huge. With the success of single-sign on, member billing and conferences are next!

Its rare to find a company that both understands and practices the art of VIP service. In this case, it is Very INDIVIDUAL personal service. The team at Membee understand our business and we’ve never crossed an issue that they don’t help us with. And if they don’t have a solution for it at that moment, its not long before we see an enhancement added. They listen, they act and they respect.

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Landlord BC Membership: 3,300

We now enjoy a single robust membership database versus the previous expensive and unreliable patchwork.

Dues invoicing now a simple process for members and staff. Finally, we have accurate membership profiles, event registration, and e-commerce transactions.

Service is fantastic! We’ve had turnover and staff challenges. Membee has gone above and beyond the call of duty to assist us!

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The New Zealand Psychological Society (NZPsS) Membership: 1,500

We benefited immediately from online membership application, online event registration and online payment of membership renewal fees.

We switched from iMIS to Membee which was a huge saving in monthly subscription costs. At the same benefits for both members and staff increased. We are also saving by not having to mail invoices, event confirmations etc. We are saving time because members can update their details themselves, pay online and the money is allocated to the correct item which in turn also helps avoid human error.

Membee support is very prompt. All issues are investigated. If more help than information in an email is required the Membee support staff don’t hesitate to call us on the other side of the world.

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Canadian Information Processing Society (CIPS) Membership: 2,000

Membee’s integration with WordPress has created member value for our association through a Member-Only website, which hosts webcasts, podcasts, and other educational resources for our members.

Having our membership system hosted by Membee has saved us a lot of time and money from not having to host and maintain an in-house server.

Membee’s support team has been amazing at responding to questions, solving issues, and making important updates at no additional cost.

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North Carolina Plumbing and Mechanical Association Membership: 200

We moved from another member management system to Membee, so much of our positive experience has been in comparing how many LESS steps are required to accomplish simple tasks than before. It would be difficult to enumerate the areas in which we have found ourselves saying, “holy cow, that was a two step process, compared to the 5 or 6 we had to deal with at XYZ to do the same thing!” Membee has proven itself to be a much more user friendly and time saving system to use.

My advice would be – “If you need a specific task done, I’d recommend you just ASK!” Our experience with Membee has been great from day one. The support staff and the followup have been very reliable. One big example is that when we initially imported data, we were set up on an anniversary date dues renewal cycle. When our Board asked that we change to a calendar year basis this year, I was concerned about the amount of work that would be required to issue all the pro-rated bills in order to make the shift.

Membee’s support team came to the rescue by writing a custom code which they applied to our database, changing everyone’s renewal date to end of the year, so we can simply run renewals as desired, and the system does the rest of the work. What a time-saver, and what great customer service!! Membee staff are da BUZZ!!

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Alberta Cattle Feeders Association (ACFA) Membership: 100

Membee enables our members and associate members to go in and update their profile information themselves. This functionality saves everyone time and avoids miscommunication as well.

Membee integrates well with our new WordPress website and due to its ability to streamline workflows, it is saving our team both time and energy.

Membee has an online support system with many options that we refer to whenever necessary. We are provided with prompt replies to our emails and the staff have been most helpful in assisting us tailor Membee’s functionality to our organization’s unique needs.

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Canadian Water and Wastewater Association Membership: 450

The online membership renewal tool is outstanding. With the click of a button all my membership dues are sent and the members are able to pay online right away. Making the change from paper invoices to Membee has made a huge difference for our members. They love how everything is done online and that they are able to print their invoices/receipts out any time they want.The New Member sign up is the next thing we are doing for our members, and having used Membee in a previous organization, I know how easy and convenient it is.

Sending out the online Membership invoices and allowing members to to pay quickly and conveniently has brought back all of our members from last year and even dropped members from the previous years. We save money on mailing out paper copies as well. Overall Membee is a great time and money saver for our association.

Membee support is 10+. Each and every time I have used the customer support service, I have not been disappointed. They have always gone above and beyond when I need assistance.

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The Chamber Jeffersontown Membership: 900

We just implemented the Special Offers section of our online Membership Directory. By taking advantage of the extended listing in the directory you can provide your members with more ways to highlight their business!

The online event calendar and online membership application have been extremely beneficial in saving our staff and members time. With a few simple clicks our members can register and pay for an event, pay their invoices and new members can join. That alleviates a lot of administrative work which is very helpful for a small staff.

Our Membee representatives are always very helpful and efficient in resolving any problems that arise. The staff enjoys receiving the Membee blog, because we can stay up-to-date on new features being offered. There is so much that can be utilized from using Membee…we love scheduling the consultations to see how we can better our website by taking advantage of all that is offered!

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The Truck Loggers Association Membership: 440

In using Membee, we are able to better communicate with our Members, provide much more accurate information, allow them to register for events and pay their Membership dues & sponsorship payments all online, in turn, keeping a good tracking record for our files, and in their personal profiles. Our Members soon will be able to access/update their own company & personal profile information, as well as access client/potential client information, which has been a draw to join for some of our new Members. Having the ability to review and approve the changes made by our members, allows us to maintain a clean database, while saving us time by not having to update each change ourselves, which is the current procedure we are in the process of moving away from.

Having the ability to effectively share our membership list with current members, create fast and accurate mailing addresses for our magazine subscription list and reports for membership billing, events and many other inquiries from our Members, has been a huge time saver, and in turn, cost savings & efficiency from using Membee thus far.

We have had a fantastic experience over the past year of being a Membee client, in regards to training sessions with staff, and any day-to-day inquiries that have come up. The training sessions we have purchased have been very interesting and clear from our instructor, and we have walked away from each session having the confidence to put what we just learned, into action. User support has been very helpful and efficient in providing solutions to issues that have come up for us.

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Sustain Ontario Membership: 300

We want our members to be able to have a public space on our website that they can edit and use to connect with fellow members and supporters as well as the community at large. The Membee directories and profiles provide that venue. It is especially valuable that the directory is searchable by areas of expertise as well as location and other parameters. We are currently in the process of re-populating our Membership system in Membee by having our Members renew. In the future, it will be easier for Members to register for events such as our forums and biennial conference by having their organizational information already in the system.

It is a significant time saver to have members edit their own profiles and update contact information. We look forward to using the group and committee functions to manage and connect with our many working groups. It is also helpful that we can have our members as well as supporters, collaborators, funders, and service providers in the same database to create bridges and follow up on interactions more efficiently.

Membee staffers are very attentive, patient, and informative while we were comparing different management systems to find the best fit for our needs. This positive impression during initial stages has been kept alive and well thanks to the quick, thorough step-by-step support provided by the Membee team as our staff and members learn more about the Membee system. The training webinars were a helpful first step to gauge if we had enough internal capacity to set up the system. However, it has been the step-by-step guides that have been most helpful. I’ve also been impressed that the support team edits these guides on their own accord, based on questions from clients such as us. This commitment to tailoring and improving the system for clients is a very appreciated service.

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Chemung County Chamber of Commerce Membership: 600

Membee has provided us with many opportunities we are able to pass along to our members. The enhanced online directory listings and the ability to register online for upcoming events are perhaps two of the most commonly used features on our website. The enhanced listings offer members an opportunity to powerfully promote their business and the easy online event registration is a real time saver, which every member can appreciate!

We used to update member information in several different programs, which was a huge time waste and also created the potential for a lot of user errors. By using Membee and tying it into our website, we are able to more easily and accurately update member information which has been a great value to our organization.

Any time we have an issue or question, we first use the Help Center and then if we can’t figure it out on our own, we contact Membee. Our requests are always answered in a timely fashion and a solution is always found- even when it can be tricky! We have always been satisfied with the customer service we receive from Membee.

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National Association of Oil and Energy Service Professionals Membership: 1,200

As a small association, we have been limping along for several years using Excel, Quickbooks and other tools but until Membee, there wasn’t a single program that was both affordable and served multiple purposes.

Simply put, Membee saves time and effort. It can be a struggle getting started with Membee but as I master a new feature it is exciting. I see the end result and that keeps me focused and energized.

All of the information is there. It can be overwhelming so take time and plug away at one feature at a time. If you get in trouble, just ask and you’ll get the support you need.

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American Indian Alaska Native Tourism Association Membership: 121

A big feature for us is the ability to collect and filter data using NAICS .

AIANTA is now able to bill our members from the website and also offer new members to pay right away if they want.

I would encourage new client organizations to constantly communicate with their Implementation Coordinator and see the results quickly handled!

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Tauranga Chamber of Commerce Membership: 700

The role of the Chamber is to promote business vitality in the greater Western Bay of Plenty region. Our mission is to make our community and region the best place to live, work, play and visit through effective and relevant advocacy, networking, education and leadership.

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Canadian Society for Pharmaceutical Sciences Membership: 1,700

CSPS is the premier organization for bringing together pharmaceutical scientists in Canada. We are advancing excellence in Canadian pharmaceutical R&D and education and Membee assist us in all aspects of that objective.

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Cambridge Chamber of Commerce Membership: 1,880

Commanding a leadership role, the Cambridge Chamber of Commerce brings local businesses together as a single voice, supports quality and excellence, and helps to enhance the city’s economic prosperity.

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Greater Vancouver Home Builders' Association Membership: 700

The Greater Vancouver Home Builders’ Association represents the residential construction industry in the Greater Vancouver Area. Established in 1974, it is the largest of the 10 local associations in British Columbia with more than 700 members, six full-time and one part-time staff.

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Beaverton Area Chamber of Commerce Membership: 700

The Beaverton Area Chamber of Commerce promotes a vibrant community and business environment by leading business development and retention, advocating sound public policy and providing strategic member services.

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Reflexology Association of Canada Membership: 1,100

Prior to not having the Ebilling feature, we had no idea how many members paid for their membership, nor how many had not paid. With Membee, we know exactly who has and who hasn’t paid.

Other benefits include communicating with our members in a quick and timely fashion amd the ability to run reports and obtain accurate information.

The support team are extremely knowledgeable about the product that they support. They explain everything in a fashion that you comprehend quickly. If you don’t understand, their patience is the best. Thank you for a great support team.

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Aging Services of Georgia Membership: 230

Working for a small non-profit usually requires wearing many hats. Online event registrations have freed up a great deal of my time to focus on other projects and give our members more personalized attention.

Membee support is outstanding! If I can’t find the step-by-step instructions in “Help from the Hive” I can submit a request via email and hear back within 3 or 4 hours (typically I get a response within an hour or two). Membee has gone above and beyond to help launch our online events. Also, I have email addresses and phone numbers to real people, so I never feel lost in the shuffle.

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Real Estate Institute of Canada Membership: 1,800

Before Membee, members could not pay online and (most importantly) have their payments automatically recorded in their records. This has saved much time and frustration for both the members and staff.

The folks at Membee are great! They are able to respond to requests quickly. It feels like we have our own personal support person at Membee but we know it’s just their way of providing the best customer experience!

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Greater Burlington Partnership Membership: 680

One of the programs we offer is a Young Professionals group. With 185 members in the YP group, managing their data, membership fee and making sure we can communicate with the easily was a definate need. Membee has made that easy.

Through the use of recurring events, we are able to easily bill their membership fee each year without having to re-enter all of the information year after year. The events area also allows us to manage the data we need easily, through the Email and Print features we can get the information we need quickly.

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Hollywood Radio & Television Society Membership: 1,400

We decided to use Membee to have online events and online ticketing. We use it for automatic renewal billing and online payments. We designed a better website with more member benefits due to having Membee’s member profile and directory features.

Membee’s integration with Mailchimp makes email list management easier for our regular large blast emails to our membership and the larger the industry.

Membee service is top notch. Our questions are always handled rapidly and with care and true professionalism. We are always treated like VIP customers. Membee is always one step ahead of what new technology and applications that we might need as a membership association. We think we are pretty cutting edge but Membee is always prepared with what we need before we know we need or want it. I am confident in Membee as a system that we will be able to grow with and use long into the future.

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Dayton Defense Contractors Association Membership: 250

We recently implemented the system. I do see efficiency in the reporting process and hope this becomes a time saver. We see the ability to manage our own events to be a money saver down the road.

Membee Customer Service is professional, helpful, pleasant and everytime I speak to them, my “Membee IQ” jumps ten fold. I work with a variety of organizations and many people and this really stands out as perhaps one of the best Customer Service groups I have ever worked with.

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San Angelo Chamber of Commerce Membership: 1,100

We use Committees and committee emails a lot. They have lots of really good features that we are in the process of adding. They are always improving and adding new features at no added cost which is great.

Your support team is awesome. They are always willing to help go the extra mile to help you out. The support is what makes this an awesome program.

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New Zealand Association of Occupational Therapists Membership: 950

The Membee team are wonderful – I enjoy the timliness and completeness of responses and especially their humour …

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Ajax-Pickering Board of Trade Membership: 650

We use lots and lots of things including: e-Billing; tweeting new members; event feed; updated member-to-member offers. We continue to add new capabilities as we expand and grow – and as we delve into all that Membee has to offer!

Major advantages and efficiencies come from online registration! e-Billing! Automated new member and event tweets!

I would tell them that the support we have received has been excellent. We always get a timely response and usually with a solution to a problem. I would tell anyone new to the “hive” that if they have an issue to contact support services..they often have the answer or are able to find one or fix it (if it is a “bug” in their system.)

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Canadian Home Builders' Association - Calgary Region Membership: 650

As a NFP, knowing who your members are and what they want out of the member experience is vital to staying relevant. Membee allows us to know each member company along with each of their employees and communicate with them on the level they need, expect and want.

The communication efficiencies that Membee affords has enabled us to keep our staff costs lower. Staff time to manage electronic communication, membership renewal, event invoicing, and event registration are significantly less than expected.

I’ve been a client since early 2002. I have experienced excellent and timely support no matter the severity or urgency of the issue.

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Ontario Retirement Community Association Membership: 510

We finally have access to accurate invoicing for membership dues and events. On-line registration for events is a benefit to both members and staff. An open dialogue to come up with a solution to any problem is an easy process with Membee’s customer service people.

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Ontario Federation of 4 Wheel Drive Recreationists Membership: 1,200

In the past members had to wait for a volunteer to process their membership before they would get access to our site. With Membee they can now pay online and get instant access.

We save a lot of time processing memberships now we no longer need to manually verify payment and grant access. We are also able to accept online payment for events saving us time dealing with cash on the big day.

Members videos are great We use the all the time to learn how to implement new features and train our staff.

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Exceleration Triathlon and Multisport Membership: 500

Event purchases and member profile updates are now all done online.

Volunteer Register Board position become much more manageable, moved from a 10-20 hour a week position during peak times, to 1-2 hours a week with basic administration support.

The support staff that we deal with are very pleasant and understanding. They have spent the time to understand what we need and have made great suggestions on how to make things work.

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Pyrotechnics Guild International Membership: 2,500

Online event registration and payment processing is a big advantage for us.

This feature has eliminated manual payment processing saving considerable amounts of time and effort.

Your service to us as we were transitioning to using your system was very helpful. You were there in the beginning and have been very helpful as we use the system for membership registration and online payments.

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Canadian Home Builders' Association - Vancouver Island Membership: 120

Member access to their member info has been a big value. Members are now able to upload project photos and logos in our online directory. I also love the event calendar as a one-stop-shop for upcoming events and payments.

The whole database has saved us time. We don’t have to enter information into multiple areas anymore. We enter membership info once and it’s automatically updated on our website. The e-billing has saved us a ton of time during the annual renewal process – we’ve had many more renewals paid ahead of the deadline than we’ve ever seen in the past. And it didn’t take up our admin time to process the payments!

The support is awesome! I always heard back timely and I was kept in constant communication during the implementation process. Our implementation coordinator and the team are super easy to work with!

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Drug and Alcohol Practitioners’ Association Aotearoa–New Zealand Membership: 1,600

Membee has allowed us the ability to offer our members a personal profile login. Before this, members would email or call to let us know their updated information. This is proving a novelty for members and has reduced the amount of valuable time spent making changes to individual member files.

We are saving money on administration costs such as postage, time management, and stationery. The ability to create invoices instantly is something of a dream come true, the ability to print/email invoices has saved us hours. Above all else, we love that we have an automated system that reminds members they are coming up for renewal, emails them their invoice and reminds them if they fail to renew within the set time frame. This is the most valuable aspect of Membee as members renew annually on their join date.

We had a lot of messy data to transfer to Membee due to the old database we had been using. Although this was a huge hurdle, Membee gave us never ending help and didn’t flinch at going above and beyond to get the data perfect and exactly how we wanted it. The support we received was invaluable and the implementation specialist was extremely friendly, helpful and patient with the many questions we had. What we loved most was that we were well advised on the best set up for what we needed and wanted. Membee delivered on all of their promises. If you are looking into Membee, I would absolutely recommend it.

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CAMRA Vancouver Membership: 1,500

We are able to easily sign members up both in person and online using the same simple service! It’s so easy to keep the member records clear and concise with Membee.

Being able to populate a variety of reports is a massive time saver! I don’t have to hunt through lists of people. I just click a few boxes and my report is ready.

The people at Membee are unbelievably helpful. Whether it is through live chat or emails they are ready to hold your hand and walk you through step by step, or if you need less assistance, just send you to the very thorough help database! Whatever you need Membee is there to help you.

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Federation of British Columbia Writers Membership: 700

Being able to offer a searchable directory for our members was outstanding. Our members had been asking for one for years, but we weren’t able to accommodate them until now!

We save so much money and time not sending renewal reminders for our membership dues, and not having to update profiles manually.

The support was thorough and helpful. They answer emails promptly, but my favorite for immediate help is the chat option; I hope in the future Membee will be able to offer it around the clock (or close to).

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Dante Club - Sarnia Membership: 500

Our members can now purchase event tickets and pay membership dues through our website and keep up to date on events happening at our Club.

Allowing our members to purchase tickets or pay dues online helps free up time for both our office staff, as well as our members so that they can focus on other tasks.

Our implementation support has been great! Our Implementation Coordinator was there to answer any questions and explain steps any time we needed her to help make the initial transition smooth.

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London & Area Jeep Owners Club Membership: 125

We are able to process memberships more efficiently and grant our members access to our new website automatically.

Since our board of directors are volunteers, Membee has given the these people a more streamlined process to deal with members and events.

Membee’s support system is second to none. One of the reasons we chose Membee was the dedicated and knowledgeable support team. We wanted a system that even after it was set up anyone within our organization would be able to get the help they needed now and in the future.

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Canadian Society for Unconventional Resources Membership: 82

Decreased the membership administration time by 50%. Ease of reporting and updating members has increased by 100%.

The feature I use the most is reporting which gives us such a sense of control.

The support team at Membee are so easy to talk to and they go out of their way to help with even the simplest of questions.

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Florida Air Conditioning Contractors Professional Alliance Membership: 175

The “Member Directory” feature is an excellent benefit to show as an added value for membership with our association.

Something that is definitely exciting for us is where new members can now join online … instead of the old-fashioned way by faxing in a paper membership form. Plus, the Membee widgets work so smoothly with our Authorize.net account for credit card payments, as well as with our WordPress web site … it’s great!

Working with the Membee team is like having them “in-house” for support … everyone is so friendly and always super helpful. Also, the online “Help from the Hive” is a tremendous resource … especially with the step-by-step videos, I can usually find a quick answer there for any question that comes up.

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CIO Association of Canada Membership: 325

Membee’s ease of use has resulted in less staff time invested in managing membership. Better social media integration via the website widgets.

Event set up and registration processing, notes on files accessible to all staff, dues renewal processing are features we use everyday.

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Everyday Hero Support Membership: 100

We are now able to promote our fund raising program and have automatic sign up and storage of member information.

The support staff is one of the best I have ever used. Their knowledge and care for our set up was second to none. This is only one piece of our new start up and they made it an easy part of our to do list.

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