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Powerful membership management solution and responsive membership features integrated into your existing website.
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Membee Complete is an all-in-one package of your membership features with a new mobile friendly website!
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The following features and services are included in your monthly subscription:
Simply put, you are subscribing to a service where ALL the features are there for you to use! Not all organizations use all the features, but they’re available for your organization to fully utilize the features that best fit your staff and members.
When we say “a simple, flat monthly fee”, we mean it. We firmly believe that “the more you play, the more you pay” pricing models inhibit your organization’s success. We don’t care or monitor the number of records you have and we don’t take a chunk of each transaction you or a member performs.
Your free period begins the first full business day after completing the Sign Up form and runs for 30 days from that date.
Support might be Membee’s best feature and we encourage our users to ask as many questions as they like. Chat is super popular among Membee users but you can call us, email us, chat us and now matter “how” you ask, we track every question so we can monitor our response times and the quality of our answers. Help is always just a click away!
Movies, step by step instructions, tips, tricks, and best practices are all located in the “Help From the Hive” knowledge base. No matter where you are in Membee, a quick click on Help and Membee assemble an “Instant Learning Resource” page containing only 5 or 6 articles and movies that are most relevant to what you’re trying to do.
It varies year to year but in a typical year, we release 8-10 major updates to Membee each year. Membee is constantly getting better and all we need you to do is watch your inbox for alerts announcing major new features and then simply login to Membee to start putting the new features to work for your organization.
Membee sounds Awesome! How do I get up and going? In short, this is the most important time so we are there to assist as outlined below:
Once you signup, we assign an experienced Implementation Coordinator to handle a bunch of the Membee setup tasks for you. They are with you as long as it takes to handle setup tasks and advise you as you make decisions on how Membee will work best for your organization.
We want Membee to fit like a glove so working with a single person ensures Membee is setup to provide that great fit! Specifically, that means your Implementation Coordinator will import your data, help you get the Membee widgets you want running on your site, and help you eliminate as many admin tasks as possible using Membee’s Automations.
Bringing your data into Membee from your existing system is an important part of your Membee implementation. Just hand your Membee Implementation Coordinator your data in a single Excel spreadsheet and they take if from there. They will assess your spreadsheet and make some specific recommendations of changes you should make to the spreadsheet.
There is no restriction on the number of rows of data contained in your single spreadsheet. Member, non-member, it doesn’t matter to us.
By the way, when we import your data, we’ll do it as many times as necessary to get it just the way you want it. It is not unusual to want to make some changes to your spreadsheet once you see your data in Membee. Just make the changes and we’ll bring it in again. The goal is to get it right!
Some of Membee’s most popular features are the membership related tools you can add to your website. Start thinking about powerful capabilities new member signup, existing member renewal, event registration, searchable member directories, and member-managed profiles that will be welcomed additions to your website. Your Membee Implementation Coordinator will arrange a call with you to determine which of Membee’s powerful widgets you wish to add to your existing website. As long as someone in your organization can access the back end of your website, we configure each Membee widget and get it added to your website.
With your data in and the Membee’s widgets installed on your website, it’s time to set up the cool stuff! Membee’s Automations are a group of features designed to automate the most time-consuming membership and event workflows. Welcome processes, membership approvals, renewal delivery, renewal reminders, membership suspension, membership cancellation, event marketing, event reminders, and profile reminders are just a few of the processes automated in Membee. Your Implementation Coordinator will go through all of Membee’s automations with you and configure them the way you want them with the goal being to reduce your administrative workload to its bare minimum. Remember, the only good administrative task is the one you don’t need to do.
Some last minute testing to make sure Membee is set up and interacting with your members the way you want it to. We walk you through the emails members and potential members see, perform actual test transactions so you see first hand how payment processing works, and login to “members only” features as a member to insure both new and long time members begin to enjoy a more valuable membership experience.
Generally, you don’t need a user subscription for each staff member or volunteer. Multiple admin users tend to make sense where an organization has different people performing membership administration, event management, and financial functions (invoicing, payments, and reporting). With Membee Complete, your site administrator is required to have a user subscription on their own. Think about which of your people need these types of capabilities.
Technically, yes. If two people are sharing an admin user login then Membee Complete will only allow one of the admin users to be logged in to Membee Complete at a time and receive support through one email. This admin username is the email address and Membee Complete will route any communication to this email address. If multiple users will be living & breathing in Membee and need their own support, we recommend they have their own user subscription.
No! Members visiting your site looking to register for an event at member rates, update their member profile, or even access “members only” content on your site don’t need a subscription. You control unlimited member usernames and password completely from within Membee.
Yes, at any time! You can manage your subscriptions in Membee and by simply removing or adding a subscriber to your account, Membee will automatically update your subscription costs in the next upcoming bill date.
We charge your credit card for ongoing admin user subscription fees. We accept VISA and MasterCard. We’ll contact you to gather your credit card information after you start the implementation process. Please note that your credit card information is fully secured by our payment gateway provider, Bambora.
Your Membee user subscription is billed on a monthly frequency with the option to be billed annually. The flexibility gives you the option to pay it every month or all at once to reduce administrative overhead while paying less for your subscription.
We can set that up for you but there is a difference in cost to administrate. This administrative fee is 10% of your total subscription cost, 5% is to us for the administrative overhead and 5% to our annual contribution to the Pollinator Partnership. You will receive your monthly invoice in advance via email and you have the option to pay by cheque or online. Looking to pay annually? We’ll waive the administrative fee for you!
You bet! Since the first 30 days of your Membee subscription is free, this creates a great opportunity to try Membee while you work with one of our Implementation Coordinators to get Membee set up. This “evaluation” is much more relevant because you’re working with your data and your website. If you like what you see, you just keep going and if you don’t, just let us know in that first 30 days without cost.
You can cancel at any time. Every bit (data bit that is) of your data belongs to you and is returned to you in XML format upon cancellation. All we need is 20 days notice so that we can make the transition as smooth as possible for you.
For all the details on things like how we guarantee Membee’s up time and leave no doubt that your own your data, check out the Membee Subscription Agreement.
If you have been acquiring members for less than a year, Membee is not likely the best tool to test your business model. While it is very powerful and not trivial to deploy, we want you to succeed as you mature in your membership model. Membee is best suited for organizations that already have proof of concept, have been acquiring members for more than a year, and are looking to perfect and automate their existing processes, not establish them. If you have been acquiring members for less than a year, you will be required to pay for the first 6 months in advance.
