Pricing Subscribe Monthly

$55
per admin / month

A simple, flat monthly fee per admin user with no upfront costs.

Admin users are your key staff or volunteers who perform member maintenance, event management, and financial transaction processing roles within your organization by logging into the back end of your copy of Membee.

What’s Included In My Subscription?

The following features and services are included in your monthly subscription:

Every Single Feature

Simply put, you are subscribing to a service all features contained in that service are there for you to use. Check out the “How Do I Get Membee Up & Going for My Organization?” below for the details on how we are there to help you put the Membee features to work that are most important to you.

Unlimited Data & Records

When we say “a simple, flat monthly fee”, we mean it. We firmly believe that “the more you play, the more you pay” pricing models inhibit your organization’s success. We don’t care or monitor the number of records you have and we don’t take a chunk of each transaction you or a member performs.

The First Month is Free!

Your free period begins the first full business day after completing the SignUp form and runs for 30 days from that date.

Unlimited Support

Support might be Membee’s best feature and we encourage our users to ask as many questions as they like. Chat is super popular among Membee users but you can call us, email us, chat us and now matter “how” you ask, we track every question so we can monitor our response times and the quality of our answers. Help is always just a click away!

Unlimited Access to the “Help From the Hive” Learning Center

Movies, step by step instructions, tips, tricks, and best practices are all located in the “Help From the Hive” knowledge base. No matter where you are in Membee, a quick click on Help and Membee assemble an “Instant Learning Resource” page containing only 5 or 6 articles and movies that are most relevant to what you’re trying to do.

All Upgrades & Major Enhancements

It varies year to year but in a typical year, we release 8-10 major updates to Membee each year. Membee is constantly getting better and all we need you to do is watch your inbox for alerts announcing major new features and then simply login to Membee to start putting the new features to work for your organization.

How Do I Get Membee Up & Going for My Organization?

Membee sounds Awesome! How do I get up and going? In short, this is the most important time so we are there to assist as outlined below:

You Work With a Human to Get Setup

Once you signup, we assign an experienced Implementation Coordinator to handle a bunch of the Membee setup tasks for you. They are with you as long as it takes to handle setup tasks and advise you as you make decisions on how Membee will work best for your organization.

We want Membee to fit like a glove so working with a single person ensures Membee is setup to provide that great fit! Specifically, that means your Implementation Coordinator will import your data, help you get the Membee widgets you want running on your site, and help you eliminate as many admin tasks as possible using Membee’s Automations.

We Import Your Existing Data

Bringing your data into Membee from your existing system is an important part of your Membee implementation. Just hand your Membee Implementation Coordinator your data in a single Excel spreadsheet and they take if from there. They will assess your spreadsheet and make some specific recommendations of changes you should make to the spreadsheet.

There is no restriction on the number of rows of data contained in your single spreadsheet. Member, non-member, it doesn’t matter to us.

By the way, when we import your data, we’ll do it as many times as necessary to get it just the way you want it. It is not unusual to want to make some changes to your spreadsheet once you see your data in Membee. Just make the changes and we’ll bring it in again. The goal is to get it right!

We Add Membee’s Widgets to Your Existing Website

Some of Membee’s most popular features are the membership related tools you can add to your website. Start thinking about powerful capabilities new member signup, existing member renewal, event registration, searchable member directories, and member-managed profiles that will be welcomed additions to your website. Your Membee Implementation Coordinator will arrange a call with you to determine which of Membee’s powerful widgets you wish to add to your existing website. As long as someone in your organization can access the back end of your website, we configure each Membee widget and get it added to your website.

We Will Automate Your World

With your data in and the Membee’s widgets installed on your website, it’s time to set up the cool stuff! Membee’s Automations are a group of features designed to automate the most time-consuming membership and event workflows. Welcome processes, membership approvals, renewal delivery, renewal reminders, membership suspension, membership cancellation, event marketing, event reminders, and profile reminders are just a few of the processes automated in Membee. Your Implementation Coordinator will go through all of Membee’s automations with you and configure them the way you want them with the goal being to reduce your administrative workload to its bare minimum. Remember, the only good administrative task is the one you don’t need to do.

It’s Time to Go Live!

Some last minute testing to make sure Membee is set up and interacting with your members the way you want it to. We walk you through the emails members and potential members see, perform actual test transactions so you see first hand how payment processing works, and login to “members only” features as a member to insure both new and long time members begin to enjoy a more valuable membership experience.

Subscription & Implementation FAQs

How do I determine the # of admin users I need?

Generally, you don’t need a user subscription for each staff member or volunteer. Multiple admin users tend to make sense where an organization has different people performing membership administration, event management, and financial functions (invoicing, payments, and reporting). Also,  Membee notifies users frequently with important information related to the things they are doing in Membee. So, think about which of your people need these types of capabilities.

Can My Admin Users Share an Admin User Login?

Technically, yes. If two people are sharing an admin user login then Membee will only allow one of the admin users to be logged into Membee at a time. Keep in mind that the admin username is an email address and Membee will route any communication intended for the admin user to that email address.

Do my members need a subscription?

No! Members visiting your site looking to register for an event at member rates, update their member profile, or even access “members only” content on your site don’t need a subscription. You control unlimited member usernames and password completely from within Membee.

Can I increase or reduce the # of subscribed users?

Yes, at any time simply by clicking on the “Help” tab in Membee and let us know. The changes are applied to the next upcoming quarter.

Billing Method

We charge your credit card for ongoing admin user subscription fees. We accept VISA and MasterCard. We’ll contact you to gather your credit card information after you start the implementation process. Please note that your credit card information is fully secured by our payment gateway provider,  Authorize.net.

Billing Frequency

Even though your admin users’ subscription to Membee is monthly, to reduce everyone’s administrative overhead, we transact once per quarter charging your card on the first day of the upcoming quarter’s subscription for your number of admin users.

What if I need a paper invoice?

We can set that up for you but there is a difference in cost to administrate. To figure out your monthly subscription cost, just choose the number of admin users times the $55/admin user/month and add 10% to that amount – 5% to us for administration cost and 5% to our annual contribution to the Pollinator Partnership. You will receive your quarterly invoice in advance for the upcoming quarter via email. You then have the option to pay it online (yup, we use Membee’s eBilling functionality ourselves) or you can send us a check.

Try Before We Buy?

You bet! Since the first 30 days of your Membee subscription is free, this creates a great opportunity to try Membee while you work with one of our Implementation Coordinators to get Membee set up. This “evaluation” is much more relevant because you’re working with your data and your website. If you like what you see, you just keep going and if you don’t, just let us know in that first 30 days without cost. Just click on the “Sign Up” button above and complete the information form and we’ll get to work on your Membee Implementation.

Cancellation

You can cancel at any time. Every bit (data bit that is) of your data belongs to you and is returned to you in XML format upon cancellation. All we need is 30 days notice so that we can make the transition as smooth as possible for you.

Subscription Agreement

For all the details on things like how we guarantee Membee’s up time and leave no doubt that your own your data, check out the Membee Subscription Agreement.

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